Title:Engine Service Design
Description:Engine is a service design consultancy helping organisations to evolve and innovate services that attract and keep customers, increase revenue and build brand equity.
Keywords:Engine, Engine Group, service design, service design practice, customer journey mapping, user journey map, personas, Ethnographic user research, Ethnography, user resarch, understanding users, Service Blueprint, service design process, design process, Service innovation, Customer experience, Customer insight, Co-design, Innovation processes, co-creation, innovation networks, service ergonomics, ideation, design strategy, innovation strategy, innovation, product, new product development, NPD, new service development, service, product innovation, service innovation, targeted innovation, human centred design, user centred design, participatory design, service design, five fundamentals, public service design, public services design, innovation training, proposition concepts, service concepts, product concepts, co-creation, ideas, customer, company, Oliver King, Joe Heapy, Gavin Maguire, Nick Marsh, Erick Mohr, Esme Fisher, Julia Schaeper, Tamsin Smith, Steve Lee, Alex Nisbett, Cale Thompson, Lauren Argenta, Sarah Campbell, Paul Bello, Paul West, Andrea Williams, Map It, Ideaplay, Ideopoly, The Journey to the Interface, Picture This, Made for the Masses, Planning for personalisation, Oliver King presenter, Orange, Virgin Atlantic, Visa International, Ideal Standard, MTV, The Guardian, Capital Radio, DfES, BAA, Sky, AA, Nesta, Norwich Union, Orange, Virgin Atlantic, MSN, Design Council, Ideal Standard, Bupa, Guardian, Matchbox
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Engine Service Design
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6a New Concordia Wharf Mill Street London SE1 2BB |
+44 (0)20 7064 6868 | map |
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hello@enginegroup.co.uk
Home
Service design
Projects
About us
Latest
Latest
Latest News
08.05.12
Service Design - Telling the truth - the video
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30.03.12
Training in Service Design and Innovation
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10.02.12
Service Design in Korea
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Service design
Methods
Ethnographic user research
The purpose of user research is to gain a thorough understanding of users. #8230;
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Experience Surveying
A diagnostic method to identify the differences between expectations and experiences of service #8230;
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Projects
Latest Product
Seminars
Engine train individuals, teams and organisations in how to use Service Design to improve service #8230;
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We help organisations discover, develop and deliver service innovation.
Service design is a design specialism that helps develop and deliver great services. read more
Projects
Case studies
Korean Institute of Design Promotion
Sharing Service Design with Korean designers
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InterContinental Hotel Group
Creating Unique Guest Experiences across multiple brands
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Virgin Media
Re-imagining the bill
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Recently
At Engine
Joe Heapy speaking at IRISS
In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.
Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.
This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.
About us
Client testimonials
#8220;Engine #8217;s techniques have instigated massive change. Our approach to business and the ideas we now generate have seen real financial benefits. Looking to the future, Engine #8217;s advice on doing things differently, problem solving skills and approaches with clients will continue to be hugely beneficial. #8221;
Former-Strategist
The Guardian Newspaper
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About us
People
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| Member of the Design Business Association DBA