INSERT INTO sites(host) VALUES('egain.com') 1045: Access denied for user 'www-data'@'localhost' (using password: NO) egain.com Estimated Worth $322,518 - MYIP.NET Website Information
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Alexa鏍囬

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Title:Digital Customer Engagement, Knowledge Management, Live Chat | eGain
Description:eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software
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Digital Customer Engagement, Knowledge Management, Live Chat | eGain
English
German
French
PRODUCTS
SOLUTIONS
RESOURCES
SUCCESS
SUPPORT PORTAL
PARTNERS
COMPANY
CAREERS
PRODUCTS
Collaboration
eGain CallTrack
eGain Chat
eGain Virtual Assistant
eGain ClickToCall
eGain Cobrowse
eGain Mail
eGain Notify
eGain Offers
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Editions
eGain Mobile
Knowledge+AI
eGain Virtual Assistant
eGain Knowledge+AI
eGain SelfService+AI
Insight
eGain Analytics
Services
eGain Consulting
eGain University
More
eGain Try+Buy
Fuel innovation in digital customer engagement
SOLUTIONS
Industries
Financial Services
Government
Health Care
Insurance
Outsourcers
Retail
Telecom
Travel amp; Hospitality
Utilities
Organizations
Contact Centers
eCommerce
eService
Helpdesks
IT
Marketing
Meet RED, Vodafone's chatbot
RESOURCES
Library
Articles
Blogs
Research
Videos
White Papers
Customer Success
Topics
Cloud Software
Digital Transformation
Digital CX
Knowledge ManagementSystem
Customer Community
eGain Customer Forums
eGain Support Portal
Partner Community
eGain Econet
Meet Doug,the Social Manager
SUCCESS
Customers
Customer Success
Awards
Analyst Recognition
Awards
Seminal Gartner Article on Knowledge Management for Customer Service
SUPPORT
Customer Community
eGain Customer Forums
eGain Support Portal
PARTNERS
Partner Community
eGain Econet
Seminal Gartner Article on Knowledge Management for Customer Service
COMPANY
Management
Board of Directors
Executive Team
Investor Relations
Investor Portal
Careers Contact
Careers
Locations
Contact Us
Recognition
Analyst Recognition
Awards
News Events
Events
Press Releases
Press Clippings
Chat with us!
CLICK HERE TO START CHAT
REGISTER NOW, IT'S FREE!
READ GARTNER REPORT
READ PRESS RELEASE
SIGN UP NOW!
READ PRESS RELEASE
REGISTER NOW, IT'S FREE!
Seminal Gartner article on KM
READ GARTNER REPORT
#1 customer engagement platform for an omnichannel world
To help you sell smarter, serve better, and know more FIND OUT HOW
EASY WITH EGAIN!
Virtual Assistant
Virtual Assistant
Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. MORE
Super Chat
Super Chat
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE
Knowledge
Knowledge+AI
Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MORE
Social
Social
Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels. MORE
Mail
Mail
Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution. MORE
Analytics
Analytics
Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis. MORE
Over 20 customer engagement apps. View all apps!
TRUSTED BY LEADERS
eGain Customer Spotlight
NEWS
November 15, 2016
eGain to unveil click-to-solve capability for customer service at Gartner summit
November 9, 2016
eGain announces fiscal 2017 first quarter financial results
KMWorld
鈥淜nowledge-powered鈥 digital customer engagement


Products
Chat
Chatbots, virtual agents
Click to call
Cobrowsing
Sales offers
Web self-service
About eGain
Careers
Executive team
News
Events
Locations
Resources
Get an eGain-powered customer engagement hub today!
Enhance customer experience, acquisition, and retention. Increase self-service adoption. Improve contact center agent productivity. Increase revenue through upsell and cross-sell at the point of service. Ensure compliance and security in customer interactions. Reduce unwarranted field visits, product returns, and associated costs. Build customer loyalty through brand-aligned customer service.
Knowledge Management
Serve knowledge everywhere! Use the same knowledge base, and a range of access methods (search, browse, guided help, chatbot), for social, mobile, web, and contact center use.
Web Self-Service
One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle.
eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.
Video Chat, Text Chat, Cobrowsing
Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.
Artificial Intelligence for Customer Service
The business benefits of Artificial Intelligence in customer engagement are real and game-changing. eGain uses AI technology-enabled reasoning capability to guide customers, contact center advisors, and field experts to the right answers, diagnosis, and process. This capability improves first contact resolution, customer satisfaction, agent confidence and productivity, and reduces truck rolls saving millions for the business.
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